Wholesale information

A note from Willow:

Hello!  I love to create authentic, original and whimsical designs for each of my customers.  In order to make this a fun and easy design experience for my customers and for myself, please review my design process and policies below.  -Willow

Design Process:

For towns and events, please send a list of about 10 to 15 ideas either to our email or Facebook page.  These ideas can include parks, landmarks, slogans/sayings, lakes/rivers, school mascots, historical buildings, or anything else that you feel represents your town or theme. A bullet point list is appreciated, and sending photos as well helps Willow immensely.  We discourage adding businesses to the designs because especially in small towns, if you add one or two businesses you almost need to add them all and it takes away from the “town” itself.  Possibly consider adding specific businesses only if they have been operating for a very long period of time such as 50 years or more.  Be sure to carefully select your ideas on your list.  Willow hand draws each element intentionally to draw your eye around the design, so adding or subtracting elements after the design has been created is difficult and can look cluttered or unorganized.  When sending that list, you may make suggestions of which items should be focal points and which items should be “fillers” if needed.  If you have a specific landmark or anything like that, please send pictures.  For example, instead of just saying “downtown stores” please send a picture of the “downtown buildings”.

*As you send more ideas, Willow will typically choose from them and may not be able to include everything on the mug, as there can be limited space.

Colors:

Willow asks that each store send color suggestions or color palettes.  If you have seen different town mugs that Willow has created that you like the colors of, please send those inspiration pictures as well before she begins the design.  Changing colors after the design is created is difficult, and Willow hopes to be able to create something you love on the first go around.

Design time:

Willow has been consistently about 2 months out on designing.  Once your design is ready, we will send you a proof to review.  Please let us know at the time that you send your design list if you have a deadline or a specific event.

 Revisions:

Once the design is complete, Willow will send you a proof of the design.  Please check all spelling, as any reprint due to a spelling error of an approved design is at the customer's expense.  If revisions are needed Willow will do one around of revisions at no extra charge.  After that, there may be a fee for revisions, typically $25 per round.

Wholesale information and policies:

Pricing:  Willow’s wholesale price for her mugs is $16 each.  The minimum order is 24 for the initial order, and all other orders can be ordered in any amount, but they do ship best in increments of 24.

Website sales: Willow does put all of her designs on her website, although we’ve found that the website sales do not affect store sales at all, usually the website sales is people from further away buying them, or maybe buying multiple town designs at once, for example people from Fertile are going to go to the coffee shop to buy the Fertile mug rather than paying shipping on her website and waiting for it to arrive.  Once you are carrying the designs in your store, if you also have an online store you may sell through your website as well.

Exclusivity: Willow typically only sells the town designs at one store per town.  If a store helped create the design, she would normally only sell the mugs through that store.  There have been instances where a store has went out of business, or maybe placed one order and never ordered again where she would then decide to sell in a different store in that town.

Refund/return policy: If your mugs arrive flawed, broken, damaged etc please reach out to us so we can reprint and replace them for you.  Willow does not accept returns or exchanges if they don’t sell, or if there were oversights by the store during the design process.  All store owners are responsible for double checking spelling. If it is overlooked before printing, she will not replace the printed mugs, however she can revise the spelling for the next order placed.

Payment: Once you have placed your order, we will send you an invoice to pay online that includes the price for the mugs and $15 shipping per order.  That can be paid online via credit card, or you can Venmo or mail a check. 

Shipping or pickup: The mugs will be ready to ship out within a couple days of receiving payment.  They ship either UPS or SpeeDee and we have had very good luck with them arriving in perfect condition.  If you prefer to pick them up just let us know.

Reordering:  You may reorder mugs at any time.  Just simply send us a message and we can send an invoice to you.  There is no minimum for reordering, however they do ship best in increments of 12 or 24.

Once you have a mug design created, you can add these additional items to any order:

4x5 magnets: $3 ea in increments of 4

Postcards: $1.50 ea in increments of 25

20oz skinny Tumblers: $20ea

Beer Steins: $17 ea

Unisex hoodies: Poly blend, Bella and Canvas brand, available in XS-XXL, Athletic Heather, Antique White, and White  $38ea

Unisex Tees: Cotton blend, Bella and Canvas brand, Sizes XS-XXL, White, Gray, or White Slub $24ea

Unisex Crewnecks: Poly cotton blend, Bella and Canvas brand, Sizes XS-XXXL, White, Antique Dust (off white), Athletic Heather $37ea.