Return Policy

Due to the custom nature of Ivory & Sage products, we do not offer returns or exchanges on any order.  We do not offer returns or exchanges on products due to quality issues after 7 days of receipt of order.  If you receive a flawed or damaged product, please contact us within 7 days so that we can issue a replacement.

Please note that all mugs are microwave safe.  Instructions also say they are dishwasher safe, however, to keep the design vibrant as long as possible we recommend always handwashing your mugs.  We have many of Willow's mugs ourselves which have only ever been hand washed (we don't own a dishwasher) and our mugs are vibrant as they day they were printed when she first started her business.  We do not replace mugs due to fading.